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Sunrise Furniture Mart

MANUFACTURER AND EXPORTERS OF WOODEN FURNITURE AND DECORATIVE ACCESSORIES FROM INDIA

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General Interest
  

 Contact us :- (For any query related to our ebay product listings)

Mr. Jetain Agarwal

email:- jetain@sunriseartexports.com 

            agarwaljetain@rediffmail.com

 

eBay BPP eBay BPP

     Terms & Conditions For Delivery within India

 

 

 

For viewing our full range of products kindly visit our online store:-

http://stores.ebay.in/sunrise-furniture-mart

 

 Important Announcement:-

As soon as you make the purchase we will send you the 'Time extension request' through Ebay. Kindly revert  back to that email immediately with your approval on our 'Time extension' request.Mostly the goods are dispatched before the targeted date.

Once we receive the confimation of 'Time extension'  from you then only we will process your order.

Auto refund will be made by ebay if time extension request is 'declined' by the buyer.

 

1) We deliver WORLDWIDE.

**Discounts are available for clubbed delivery of assorted furniture.Please contact us for this with the list of items required**

**We can create full range out of any design you like in our online shop be it Living room,dining room or bedroom furniture range.

 

We also specialize in custom made furniture.Any changes in furniture design, polish shade and sizes can be done as per specifications.But via ebay only polish stain can be changed.

 

 

***Express delivery is also available on request depending on our workload.

 

**** Hand painting/Hand carvings/Hardware fittings,  may vary slightly from pictures depending on availability/artist but the theme will be the same.

***** Some furniture items will have ply at the area which are not directly visible for example:- below cushions of chairs & sofas and in beds for keeping below the mattress.

****** Polish Stain may differ slightly from the digital images provided here as digital pictures mostly does not capture exact colors and it vary from camera to camera resolution.Also seeing same digital pictures on different computer/laptop screen varies the polish tones depending on individual screen settings.The same polish stain will differ in polish tone if applied on different wood depending on the original color of the wood itself.Additionally all polish stains are handmade so some variation may come.

 

2) Wood:- We use seasoned and chemically treated wood in making our furniture.Mostly used wood is sheesham wood (rosewood).Other options are Teakwood,Acacia wood and Mango wood.

    Polish:- Our products are handcrafted.We use stain polish with sealer & lecquer coat which gives smooth finish.

Malamine polish is only done on request at additional costs.

   Assembly :- Mostly Assembly is required only for Beds and Tables which has to be managed by the buyer/local carpenter.The tool comes with the goods and it is a simple assembly process which mostly not require professional advise.

   Packing:- We provide export quality packing for safety in transit.

   Dispatch:- Once goods dispatched we will update the details on Ebay and  you can update yourself about the delivery status by messaging us via Ebay,if required.

You need to cooperate in full with the cargo company if they require some paper work from you to make the delivery.As in some states some formalities are required.

In some  areas where there is no direct offices of the cargo companies extra shipping will be charged.We will let you know the extra shipping cost if any, so that you can make your mind for accepting or canceling the order.

In rare cases NO delivery can be done if cargo refuses to delivery in certain areas.

   Door delivery:- For heavy furniture items the door delivery will be considered as Ground floor delivery only.'Open package delivery' is not provided by the cargo.

The delivery person might cooperate with you for delivery on upper floors against some extra labour cost which will depend on the local area labour charges & buyer/delivery guy mutual understanding.

  Exceptional case of Transit damage :-

*Open delivery is not provided so kindly check the packaging thoroughly and if you find the packing in torn condition than please make a remark on the receipt before accepting the damaged packing such as 'Goods received with damaged packing'.

**After opening the package if the goods are also find in damaged condition than you need to inform us/email the picture of the damaged product to us within 2-3 days of receipt of the goods.

***Please keep the packing material intact as you have to take care for the repacking of goods in case of replacement or refund.

Situation 1 :-  Mostly the transit damages if occur are minor to moderate and if this happens we shall bear all the reasonable costs the buyers incur for the rectification through a local carpenter by making an online payment direct to their bank.

Whereever possible we shall not hesitate to send a new part to replace the damaged part for local installation.

Situation 2 :- If the buyer do not agree with our suggestions and do not wish to rectify the product locally than it would be buyers responsibility of repacking and safe return of the furniture back to us on his own expense through the same cargo or through their own channel. Upon receipt of returned furniture we shall make the refund of the original amount including initial shipping cost as declared while purchasing on eBay. The refund shall be done directly or through eBay.


Situation 3 :-  If the buyer do not wish to rectify the damage locally and also is unable to resend the goods on its own than we can cooperate with them in the pick up of the goods for the return.In this case we will be paying for the return charges but the repacking is still the responsibility of the buyer. Upon receipt of goods we shall refund the buyer the original amount excluding initial shipping cost as declared while purchasing on ebay because we shall be paying for the return shipping charges.

Please understand that we are selling furniture here with low margins and since local carpenters are available in every city so minor to moderate transit damages can easily be rectified locally.We shall cooperate in full for any requirement to fulfil the rectifications.

Please do not provide unnecessary neutral/negative feedbacks in such situations when we are working in line with our Pre declared terms and trying to solve the issue best in your favour . Delivery is made by thrid party transport companies and it is beyond our direct control.

PLEASE DO NOT BUY FROM US IF OUR POLICIES DOES NOT SUIT YOU.

 

   Feebacks:-

We encourage our customers to provide a 'Positive feedback' on ebay if they are satisfied with our products and also when we solve any issue in their favour as this not only increases our feedback score but also encourages us to sever better.

We work hard to satisfy our customers.If you are one of those buyers who provide 'Negative/Neutral Feedback' on Ebay without contacting us or without trying to solve the issue with us then please do not purchase from us.

 

We will not accept any Negative/Neutral feedback for transit damage if we are going to take care of the transit damage as per the policies mentioned above.

If the buyer makes a Negative/Neutral feedback without considering our DECLARED terms & conditions for purchase from our shop than Strict action will be taken for deliberately spoiling our Company image.

One can always make a comment if he wants to share something even on positive feedbacks.A neutral/negative feedback is not always required  for making a comment.

On 'detailed seller rating' kindly do not provide less rating for 'shipping time' if the delivery is made within the Sellers declared time frame.

KINDLY DO NOT PURCHASE FROM OUR SHOP IF OUR POLICIES DOES NOT SUIT YOU.

 

 

   Other state Octroi & Taxes:-

In some states there are 'octroi' and 'other taxes' for delivery in respected states which is payable by the buyer.

For example:- 'Maharastra'  there is 'octroi charges' which is payable by the buyer at the time of delivery. The octroi  around 5-7 % of Invoice value.This can change by respective state govt. from time to time so we shall not be responsible for that, we are just providing an tentative idea.

 

 

   Contact Us:-  

For any post or pre sale queries you have to 'message via Ebay' Or, by email.

We will respond within 24-48 hrs.

Please check your Spam/Junk mail if you do not find our email in your inbox.